📋 Introduction
Welcome to Red Rooster's Privacy Policy. At Red Rooster (reddroster.com), we are committed to protecting your personal information and your right to privacy. This policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.
By using our website and services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this privacy policy, please do not access our website or use our services.
📊 Information We Collect
We collect information that you provide directly to us, as well as information that is automatically collected when you use our services.
📝 Personal Information You Provide
This includes information you voluntarily provide when placing orders, creating an account, subscribing to newsletters, or contacting us.
| Type of Data | Examples | Purpose |
|---|---|---|
| Identity Data | Name, username, date of birth | Account creation, order processing |
| Contact Data | Email address, phone number, delivery address | Order delivery, communications |
| Financial Data | Payment card details, billing address | Payment processing |
| Transaction Data | Order history, purchase amounts | Order management, loyalty programs |
| Technical Data | IP address, browser type, device info | Website functionality, security |
| Usage Data | Pages visited, time spent, click patterns | Website improvement, analytics |
🍪 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and track information about your browsing activities on our website. Cookies are small data files stored on your device that help us improve your experience.
- Essential Cookies: Required for the website to function properly, including shopping cart and checkout functionality
- Performance Cookies: Help us understand how visitors interact with our website by collecting anonymous information
- Functional Cookies: Remember your preferences and settings to provide enhanced features
- Marketing Cookies: Track your online activity to help deliver relevant advertisements
🔧 Managing Cookies
You can control and manage cookies through your browser settings. Please note that removing or blocking cookies may impact your user experience and parts of our website may no longer be fully accessible. For more details, see our Cookie Policy.
🎯 How We Use Your Information
We use the information we collect for various purposes to provide and improve our services to you:
- Process and deliver your food orders accurately and efficiently
- Create and manage your customer account
- Process payments and prevent fraudulent transactions
- Send order confirmations, updates, and delivery notifications
- Respond to your enquiries and provide customer support
- Send promotional offers, newsletters, and marketing communications (with your consent)
- Administer loyalty programs and special promotions
- Improve our website, products, and services
- Analyse usage patterns and trends to enhance user experience
- Comply with legal obligations and protect our rights
🤝 Sharing Your Information with Third Parties
We may share your personal information with trusted third parties who assist us in operating our business and serving you. We ensure all third parties respect the security of your data and treat it in accordance with the law.
- Delivery Partners: To facilitate the delivery of your orders to your specified address
- Payment Processors: To securely process your payment transactions
- IT Service Providers: For website hosting, maintenance, and security services
- Marketing Partners: To help us deliver relevant advertisements (with your consent)
- Analytics Providers: To help us understand website usage and improve our services
- Legal Authorities: When required by law or to protect our legal rights
🔒 We Never Sell Your Data
Red Rooster does not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.
🛡️ Your Privacy Rights
Under Australian Privacy Law and applicable data protection regulations, you have certain rights regarding your personal information:
Right to Access
Request a copy of the personal information we hold about you
Right to Rectification
Request correction of inaccurate or incomplete data
Right to Erasure
Request deletion of your personal data in certain circumstances
Right to Restrict
Request restriction of processing of your personal data
Right to Portability
Request transfer of your data to another organisation
Right to Object
Object to processing of your data for marketing purposes
To exercise any of these rights, please contact us using the details provided below. We will respond to your request within 30 days.
🔐 Data Security
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
- SSL/TLS encryption for all data transmitted through our website
- Secure payment processing through PCI-DSS compliant providers
- Regular security assessments and vulnerability testing
- Access controls limiting employee access to personal data
- Staff training on data protection and privacy
- Secure data storage with regular backups
⚠️ Important Notice
While we strive to protect your personal information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data transmitted to our website.
📧 Marketing Communications
With your consent, we may send you promotional emails about new products, special offers, and other information we think you may find interesting. You can opt out of marketing communications at any time by:
- Clicking the "unsubscribe" link in any marketing email
- Updating your preferences in your account settings
- Contacting us directly at [email protected]
Please note that even if you opt out of marketing communications, we may still send you transactional messages related to your orders and account.
👶 Children's Privacy
Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.
🔄 Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
📞 Contact Us About Privacy
If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle your data, please contact us:
Address
189 South Avenue, Australia