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Terms & Conditions

Please read these terms carefully before using our services

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Last Updated: January 15, 2025

These terms and conditions apply to all users of Red Rooster services.

Welcome to Red Rooster! These Terms and Conditions ("Terms") govern your use of our website, mobile applications, and services. By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

1Acceptance of Terms

By accessing or using the Red Rooster website, mobile application, or any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy.

⚠️ Important Notice

You must be at least 18 years old to place an order on our platform. By using our services, you represent and warrant that you are at least 18 years of age.

If you are accessing our services on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.

2Use of Services

When using our services, you agree to:

  • Provide accurate, current, and complete information during registration and ordering
  • Maintain the security of your account credentials
  • Notify us immediately of any unauthorized use of your account
  • Not use our services for any unlawful purpose
  • Not attempt to gain unauthorized access to our systems
  • Not interfere with or disrupt our services or servers
  • Not copy, modify, or distribute our content without permission
  • Comply with all applicable laws and regulations

🚫 Prohibited Activities

We reserve the right to terminate or suspend your access to our services immediately, without prior notice, for any violation of these Terms or engaging in fraudulent or abusive behavior.

3Orders and Payments

When you place an order through our services:

  • All prices are displayed in Australian Dollars (AUD) and include GST
  • Prices are subject to change without notice
  • We reserve the right to refuse or cancel any order
  • Payment is required at the time of ordering
  • Delivery fees may apply based on your location
  • Promotional offers are subject to specific terms and conditions
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Payment Methods

We accept credit cards, debit cards, and digital payment methods.

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Secure Transactions

All payments are processed through secure, encrypted channels.

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Order Confirmation

You will receive an email confirmation for every order placed.

Refunds and Cancellations: Orders can only be cancelled within 5 minutes of placement. Refunds for quality issues will be assessed on a case-by-case basis. Please contact our customer service team for assistance.

4Intellectual Property Rights

All content, materials, and intellectual property on our website and services are owned by or licensed to Red Rooster. This includes but is not limited to:

  • The Red Rooster name, logo, and branding elements
  • Website design, layout, and user interface
  • Text, graphics, images, and photographs
  • Product descriptions and menu content
  • Software, code, and technical infrastructure
  • Marketing materials and promotional content

📝 Usage Restrictions

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of our materials without our prior written consent.

The Red Rooster trademark and all related marks, logos, and trade dress are trademarks of Red Rooster Pty Ltd. Unauthorized use of these trademarks is strictly prohibited and may violate trademark laws.

5Limitation of Liability

To the maximum extent permitted by applicable law:

  • Our services are provided "as is" and "as available" without warranties of any kind
  • We do not guarantee uninterrupted or error-free service
  • We are not liable for any indirect, incidental, special, or consequential damages
  • Our total liability shall not exceed the amount paid for the relevant order
  • We are not responsible for delays caused by circumstances beyond our control

⚖️ Disclaimer

While we take all reasonable care to ensure our food is safe and of high quality, customers with food allergies or dietary restrictions should review our allergen information and consult with our staff before ordering. We cannot guarantee that our food is free from allergens.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by Australian law.

6Indemnification

You agree to defend, indemnify, and hold harmless Red Rooster, its affiliates, officers, directors, employees, agents, and licensors from and against any claims, damages, obligations, losses, liabilities, costs, or expenses arising from:

  • Your use of our services
  • Your violation of these Terms
  • Your violation of any third-party rights
  • Any content you submit or transmit through our services
  • Your violation of any applicable laws or regulations

7Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of Australia, without regard to its conflict of law provisions.

🏛️ Dispute Resolution

Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of New South Wales, Australia. We encourage you to contact us first to resolve any issues before pursuing legal action.

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining Terms shall remain in full force and effect.

8Changes to Terms

We reserve the right to modify or replace these Terms at any time at our sole discretion. Changes will be effective immediately upon posting to our website.

  • We will notify users of significant changes via email or website notice
  • Your continued use of our services after changes constitutes acceptance
  • We encourage you to review these Terms periodically
  • The date of the last update is indicated at the top of this page

9Contact Information

If you have any questions about these Terms and Conditions, please contact us:

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Address

189 South Avenue, Australia

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Phone

+61 2 9558 9315

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Email

[email protected]

Have Questions?

Our team is here to help clarify any terms or answer your questions.

Contact Us Today